Support Center

Last updated: 31 May 2026

Registered Entity

Rasoi Setu (A Unit of Agrito Technologies)

Plot No. 70, KH No. 58/12 L-2, 2nd Floor, Hastsal,

Mohan Garden, Near Geeta Mandir,

New Delhi – 110059, Delhi (West), India

Support Center Summary

  • Reach us at support@rasoisetu.in for customer issues or info@rasoisetu.in for business.
  • Standard response time is 24-48 business hours.
  • Escalation process available for unresolved issues.

Contact Us

We're here to help! Whether you're a customer ordering food or a restaurant partner, you can reach out to us through the following channels:

Customer Support

For order, refund, and payment queries.

support@rasoisetu.in

Business Enquiries

For restaurant onboarding and software queries.

info@rasoisetu.in
Support SLA: 24-48 Business Hours | Availability: Mon - Sat, 10 AM - 7 PM (IST)

How can we help you?

Our support team is equipped to assist you with a wide range of queries:

  • Orders: Assistance with delayed orders, incorrect items, or delivery tracking.
  • Payments: Help with failed transactions, payment methods, or billing inquiries.
  • Refunds: Status checks for initiated refunds or duplicate payment resolution.
  • Account Issues: Login issues, profile updates, and data deletion requests.
  • Restaurant Issues: Assistance with joining the platform, menu setup, or POS software deployment.

Escalation Process

If your issue remains unresolved after 48 hours:

Please reply to your original support email ticket requesting an escalation. Your query will automatically be routed to a senior support specialist for priority resolution.