1. Introduction

Welcome to Rasoi Setu.

Rasoi Setu is a restaurant technology platform operated by Rasoi Setu (A Unit of Agrito Technologies) that provides Point of Sale (POS), Online Ordering, Kitchen Management, Customer Management, Billing, Reporting, Subscription Management, and related services for restaurants, cafes, cloud kitchens, food courts, and food service businesses.

This Privacy Policy explains how we collect, use, store, process, disclose, and protect information when merchants, restaurant staff, and customers interact with Rasoi Setu websites, applications, services, and related platforms.

By accessing or using Rasoi Setu services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Merchant Information

We may collect:

Business name
Restaurant name
Owner information
Contact person details
Business address
Email address
Mobile number
GST details
Billing information
Subscription information
Payment records

2.2 Staff Information

Restaurants using Rasoi Setu may store:

Employee names
Employee contact information
Staff roles and permissions
Login credentials
Activity records

2.3 Customer Information

Restaurants may collect customer information through Rasoi Setu including:

Name
Mobile number
Email address
Delivery address
Order history
Loyalty information
Customer preferences

Customer information is controlled by the respective restaurant using the platform.

2.4 Device Information

We may collect:

Device type
Operating system
Browser information
Application version
Device identifiers
IP address
Diagnostic information

2.5 Usage Information

We may collect:

Login activity
Order activity
Menu updates
Billing activity
Reporting activity
Subscription activity
System usage logs

3. How We Use Information

We use information to:

Provide restaurant management services
Process orders and transactions
Manage subscriptions
Provide customer support
Improve platform functionality
Generate reports and analytics
Ensure system security
Detect fraud and misuse
Comply with legal obligations
Communicate important service updates

4. Legal Basis For Processing

We process information to:

Provide contracted services
Fulfill legal obligations
Protect legitimate business interests
Maintain platform security
Prevent fraud and abuse
Improve service quality

5. Information Sharing

We do not sell personal information.

Information may be shared with:

Service Providers

Including:

Cloud hosting providers
Payment processors
SMS providers
Email providers
Analytics providers
Technical support partners

Legal Authorities

We may disclose information when required by:

Applicable laws
Court orders
Government authorities
Regulatory agencies

Business Transfers

Information may be transferred in connection with:

Mergers
Acquisitions
Investments
Corporate restructuring

6. Payment Processing

Payments may be processed through third-party payment providers.

Rasoi Setu does not store complete debit card, credit card, or banking credentials.

Payment processing is subject to the privacy and security policies of the respective payment provider.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards including:

HTTPS encryption
Secure authentication systems
Access controls
Security monitoring
Activity logging
Regular system maintenance

While we take reasonable measures to protect information, no system can guarantee absolute security.

8. Data Retention

We retain information only as long as necessary to:

Provide services
Maintain business records
Resolve disputes
Meet contractual obligations
Comply with legal requirements

Certain records may be retained for longer periods, including:

Orders
Invoices
Transaction records
GST records
Financial records
Audit logs

Such information may be retained for up to seven years or longer where required by law.

9. Cookies And Similar Technologies

Rasoi Setu websites and applications may use cookies and similar technologies to:

Maintain user sessions
Improve user experience
Analyze platform usage
Enhance security

Users may control cookie preferences through browser settings.

10. Third-Party Services

Rasoi Setu may integrate with:

Payment gateways
SMS providers
Email providers
Cloud hosting providers
Analytics services
Communication platforms

Use of third-party services may be subject to their respective privacy policies.

11. Merchant Responsibilities

Merchants are responsible for:

Maintaining account security
Protecting login credentials
Ensuring lawful collection of customer information
Complying with applicable privacy laws
Managing employee access permissions

12. Account Closure & Merchant Rights

Merchant accounts on Rasoi Setu are created and managed by Rasoi Setu administrators and are not self-service accounts.

Merchants may request account closure by contacting:

Merchant Support: partner@rasoisetu.in

Upon receiving a valid request, Rasoi Setu will review and process the account closure request within a reasonable timeframe.

Certain information may be retained after account closure where required for:

Tax compliance
Accounting obligations
Financial reporting
Fraud prevention
Dispute resolution
Security investigations
Legal requirements

Examples include:

Order history
Transaction records
Invoices
Audit logs
Subscription records

Upon closure, access to merchant services may be permanently disabled.

13. Children's Privacy

Rasoi Setu is intended for business and commercial use.

Our services are not directed toward children, and we do not knowingly collect information directly from children.

14. International Data Transfers

Where necessary, information may be processed and stored using service providers located in different jurisdictions, subject to reasonable safeguards and applicable legal requirements.

15. Changes To This Privacy Policy

We may update this Privacy Policy periodically.

Updated versions will be published on this page with a revised effective date.

Continued use of Rasoi Setu services after changes become effective constitutes acceptance of the updated policy.

16. Contact Information

For privacy-related questions, account closure requests, or support inquiries:

Privacy & Support: support@rasoisetu.in

Merchant Support: partner@rasoisetu.in

Business Contact: info@rasoisetu.in

Website: https://rasoisetu.com

Company: Rasoi Setu (A Unit of Agrito Technologies)

17. Consent

By accessing or using Rasoi Setu services, websites, applications, or related platforms, you acknowledge that you have read, understood, and agree to this Privacy Policy.